Voice

Conference widget enables you to connect with your teams on a single call. Multiple departments of the company can join the conference calls to get in to a...

Given the trends in the way customer support teams work, Call Monitoring is a must called function. Monitor not only gives the scope monitor live conversat...

Transfer widget allows you to seamlessly transfer your existing IVR flow to a new IVR. This avoids the need to recreate the flow all over again. To ...

Hang Up widget enables you to terminate the call flow. As the name suggests, drag the ‘Hang Up’ widget to the call flow to end the call. To use Hang Up wi...

Hold widget enables you to put the call on Hold and plays relevant background music when the call is on hold.  The Maximum time the background music can be...

If you want to apply for a conditional clause to the call, you can do that through the Choice widget. There are three options in Choice widget Variable...

A new feature where you can now get you call details with all information using call report callback. Call report callback includes both incoming calls an...

Are you getting complaints from a few specific customers regarding calls, even though they are registered clients? Follow the steps below to add numbers to...

You can very easily check the calls logs for calls that were triggered using the Kaleyra Voice application by following the below steps. There are 2 bas...

Dial patterns help you decide how calls are routed. There are 4 main types of call routing patterns that can be used, depending on your needs. The followin...