Voice Application - Getting Started
The 16 widgets and their functionalities are explained in detail in the table below: IVR Widget Usability Miss Call Enable missed call services and ...
Wed, 21 Aug, 2019 at 4:24 PM
Call Log Filters You can filter the call logs based on the filters given below: Search by: Search by gives you filters which are listed below: ...
Wed, 21 Aug, 2019 at 5:20 PM
Get high clarity voice recordings on conference calls, call forwarding, click to call and outbound calls. Voice recordings enable you to manage your team, ...
Wed, 21 Aug, 2019 at 5:22 PM
Often Businesses need to manage multiple extensions to have precise conversations with the right resource. You can now add and manage extension numbers in o...
Wed, 21 Aug, 2019 at 5:29 PM
To view your account and agent(s) Call Reports, go to Side Menu --> Call Reports. If you cannot see Call Reports menu. Here, you will see only last 3 da...
Wed, 21 Aug, 2019 at 5:41 PM
To log out of the application, follow the steps below: Click on the icon from top right corner of the application. A dropdown appears, click on ‘L...
Wed, 21 Aug, 2019 at 5:48 PM
To use the drag and drop widgets, we’ll begin with the call start function. Choose a widget from the widget menu to decide what your call flow should begin ...
Wed, 21 Aug, 2019 at 4:25 PM
SMS Logs enable you to view the comprehensive list of SMSs triggered through the application. To view SMS Logs, follow the steps below: Click on the mai...
Wed, 21 Aug, 2019 at 5:22 PM
We have a dedicated page where you can exclusively add and use your Music on Hold. This music can be played when a caller/callee is put on hold and he can ...
Wed, 21 Aug, 2019 at 5:29 PM
Where can I see the list of all the emails triggered in the Voice application? Will they be stored in one page? The answer is “YES”. You can find all the ...
Wed, 21 Aug, 2019 at 5:23 PM