A new feature where you can now get you call details with all information using call report callback.
- Call report callback includes both incoming calls and outgoing calls (click2call).
- Details available on the call logs can be triggered through new callback feature.
How to configure?
- To change settings, click on ‘Settings’
- Click on “Account Settings” to change your account preferences. You can set default preferences for your calls through this section. It gives you more control and applies customized settings exclusively for your account. Read on to know the settings you can apply:
- Drop down and click on call report callback.
- Enter your endpoint URL with the required authorization and authentication if required.
- Add the required parameters provided by below as a part of the API request.
Supported parameters:
| Parameter name | Description | Response Value |
|---|---|---|
| cid | This is the unique id to each call | Alphanumeric Ex: 124asx3ed34fs |
| recording_url | Recording file URL | Format: https://play.kaleyra.com?id=xxxxxxxxxxxxxxxx |
| call_duration | Duration of call | Numeric |
| call_charge | Credits charged for the call | Numeric |
| call_status | The actual status of the call. | Default text Ex: Answer,Noanswer,Busy,Ivr-answer etc |
| call_start_time | Call start time | Format: dd/mm/yyyy hh:mm:ss AM/PM |
| call_end_time | Call end time | Format: dd/mm/yyyy hh:mm:ss AM/PM |
| hangup_details | The hangup person or system who had hung up the call. | System/agent/caller |
| custom | Custom variable data | Alphanumeric |