A new feature where you can now get you call details with all information using call report callback.

  • Call report callback includes both incoming calls and outgoing calls (click2call).
  • Details available on the call logs can be triggered through new callback feature.



How to configure?


  1. To change settings, click on ‘Settings’
  2. Click on “Account Settings” to change your account preferences. You can set default preferences for your calls through this section. It gives you more control and applies customized settings exclusively for your account. Read on to know the settings you can apply: 
  3. Drop down and click on call report callback.
  4. Enter your endpoint URL with the required authorization and authentication if required.
  5. Add the required parameters provided by below as a part of the API request.



Supported parameters:


Parameter nameDescriptionResponse Value
cid
This is the unique id to each call

Alphanumeric 

 Ex: 124asx3ed34fs

recording_url
Recording file URLFormat: https://play.kaleyra.com?id=xxxxxxxxxxxxxxxx
call_duration
Duration of call
Numeric
call_charge
Credits charged for the call
Numeric
call_status
The actual status of the call.
Default text
Ex: Answer,Noanswer,Busy,Ivr-answer etc
call_start_timeCall start time
Format: dd/mm/yyyy hh:mm:ss AM/PM
call_end_time
Call end time
Format: dd/mm/yyyy hh:mm:ss AM/PM
hangup_details
The hangup person or system who had hung up the call.
System/agent/caller
custom
Custom variable data
Alphanumeric