Voice Application Manual

Manage Campaigns
To access the page, click on the main menu and choose “Manage Campaign”. You can play the campaign sound file by clicking on icon. You can see ...
Wed, 21 Aug, 2019 at 5:27 PM
Sounds
You can add sounds and save them in a page. You can view all saved sounds stored at a single place, so that you can simply add them in your IVR flow. How c...
Wed, 21 Aug, 2019 at 5:28 PM
Follow-up
Through the follow up feature, the agent can schedule the call so that there’s no chance he can miss it. There are two ways of scheduling a call: Auto C...
Wed, 21 Aug, 2019 at 5:31 PM
Creating Sticky Agents
To create a sticky agent, follow the steps below: From the main menu, click on the ‘Sticky Agents’ option. Click on  icon. A pop up window appears. ...
Wed, 21 Aug, 2019 at 5:32 PM
Agents
Agents are the sub-users to the underlying account with specific permissions assigned. Managers can create any number of agents and manage their details an...
Wed, 21 Aug, 2019 at 5:33 PM
Analytics
Business often ask us the way to track their Voice calls, and why not? Without proper measurability, there’s no scope for improvement. Most importantly, it ...
Wed, 21 Aug, 2019 at 5:35 PM
Phonebook
Phonebook is the one stop destination for your call actions. You can view the recent calls, listen to call recordings and take multiple actions as per the c...
Wed, 21 Aug, 2019 at 5:36 PM
API Keys
API key is the key component in generating an API and integrate with our services.  To create an API, follow the steps below: From the main menu, click...
Wed, 21 Aug, 2019 at 5:37 PM
User Plugins
You can integrate the plugins to use and create different functionalities of our Voice Application. The following are the list of plugins. Once you have acc...
Wed, 21 Aug, 2019 at 5:39 PM
Reports
To access Reports, click on “Reports” from the left menu, a pop up window appears.  Click on “+New” button from the top right corner to request for ...
Wed, 21 Aug, 2019 at 5:40 PM