Voice Application Manual

Call Log Filters & Voice Recordings
Call Log Filters You can filter the call logs based on the filters given below: Search by: Search by gives you filters which are listed below: ...
Wed, 21 Aug, 2019 at 5:20 PM
Voice Recordings
Get high clarity voice recordings on conference calls, call forwarding, click to call and outbound calls. Voice recordings enable you to manage your team, ...
Wed, 21 Aug, 2019 at 5:22 PM
Extensions
Often Businesses need to manage multiple extensions to have precise conversations with the right resource. You can now add and manage extension numbers in o...
Wed, 21 Aug, 2019 at 5:29 PM
Call Report Terms
To view your account and agent(s) Call Reports, go to Side Menu --> Call Reports. If you cannot see Call Reports menu. Here, you will see only last 3 da...
Wed, 21 Aug, 2019 at 5:41 PM
Logging Out
To log out of the application, follow the steps below: Click on the icon from top right corner of the application. A dropdown appears, click on ‘L...
Wed, 21 Aug, 2019 at 5:48 PM
Creating an IVR Flow
To use the drag and drop widgets, we’ll begin with the call start function. Choose a widget from the widget menu to decide what your call flow should begin ...
Wed, 21 Aug, 2019 at 4:25 PM
SMS Logs
SMS Logs enable you to view the comprehensive list of SMSs triggered through the application. To view SMS Logs, follow the steps below: Click on the mai...
Wed, 21 Aug, 2019 at 5:22 PM
Music On Hold (MOH)
We have a dedicated page where you can exclusively add and use your Music on Hold. This music can be played when a caller/callee is put on hold and he can ...
Wed, 21 Aug, 2019 at 5:29 PM
Email Logs
Where can I see the list of all the emails triggered in the Voice application? Will they be stored in one page? The answer is “YES”. You can find all the ...
Wed, 21 Aug, 2019 at 5:23 PM
Sender ID
Sender ID enables you to establish your brand image by sending SMS from a particular name. Let’s say Kaleyra is the brand then the sender ID could be AM-KAL...
Thu, 19 Sep, 2019 at 4:21 PM