With the Ticket SideBar App you can do the following:
2. Follow-up Logs
3. Send SMS
The above-mentioned features can be used when the phone/mobile number detail is available in the particular ticket. If the phone number is not entered then the following message will show-up- 'Update Customer Number to make a call.
The logged-in user will be able to use click-to-call for the customer number available on the ticket.
The follow-up call logs will appear as a list that is available based on the customer phone/mobile number.
The logged in user will be able to send SMSes to the customer with the Sender ID that is configured at the account level.