With the Ticket SideBar App you can do the following:

1. Click-to-Call

2. Follow-up Logs

3. Send SMS

The above-mentioned features can be used when the phone/mobile number detail is available in the particular ticket. If the phone number is not entered then the following message will show-up- 'Update Customer Number to make a call.


The logged-in user will be able to use click-to-call for the customer number available on the ticket. 

Follow-up Logs

The follow-up call logs will appear as a list that is available based on the customer phone/mobile number.

The logged in user will be able to send SMSes to the customer with the Sender ID that is configured at the account level.