Once the API is submitted from our end, you can view the status from the operator's end.
This status is directly obtained from the operator and has zero implication from Kaleyra |
The following are the common status codes received while using the API:
Status | Description |
BUSY | Mobile Number Busy |
CHANUNAVAIL | Network Error |
CONGESTION | Network Error |
NOANSWER | Mobile Number Not Answered the Call |
ANSWER | Call Matured Successfully |
CANCEL | Caller disconnected the call when agent being dialed |
FAILED | Call failure |
IVR | Incoming Call Status when call could not land to IVR flow and call got disconnected before IVR could answer |
The following are the common IVR status codes:
Status | Description |
IVR | Incoming Call Status when call could not land to IVR flow and call got disconnected before IVR could answer. |
IVR-ANSWER | Incoming Call Status. When IVR answered the call and caller listens the IVR. Either full IVR flow or in between call gets disconnected as per IVR flow or due to other reasons. |
MISWIG | For missed call. If miss call IVR flow has been configured using Miss call widget. |
BLOCKED | Incoming call status: Call Is rejected as the number is blacklisted at the application. |
MAX-USE | Incoming call status. Call is rejected as the lines exceeds the ones allocated. |
DND | Outgoing call status: If callee number is registered under DND registry. |
OFF-HOUR | Incoming call status related to calls landed on platform during non working hours i.e holiday or after office hours. |
NOTALLOWED | Subscriber country or network is not allowed to dial from given channel. Available only with international dialing capabilities. |
NOANSWER_LEG2 | Outgoing Call status. If Leg1 answered the call but Leg2 did not answer the call. |
NOANSWER_LEG1 | Outgoing Call status. When Leg1 only not answered the call. |
FAILED_LEG1 | Outgoing Call status. When Leg1 number failed to connect. |
FAILED_LEG2 | Outgoing Call status. When Leg1 is connected but Leg2 number failed to connect. |
BUSY_LEG1 | Outgoing Call status. When Leg1 number is busy or Leg1 disconnected the call. |
BUSY_LEG2 | Outgoing Call status. If Leg1 is connected but Leg2 disconnected the call or Leg2 number is busy |