You can very easily check the calls logs for calls that were triggered using the Kaleyra Voice application by following the below steps.
There are 2 basic options, depending on the date range you are looking for the logs in.
Live Report
Use this option if you are looking for reports within the last 30 days only.
- Log into your Voice Application using your credentials
- Once you have logged in, on the left-hand menu, find the "Call Logs" and expand the menu to find the option "Summarized" and click on it.
- Once the page loads, select the date range for which you want the logs (within 30 days only)
- Once done, click on "Live Report" on the top right corner and select the format that you would like the report to be downloaded in (.txt, .csv or .xls)
- The report will generate and will be downloaded instantly through your browser itself
The recording URL for the calls can be found in the reports and you can simply paste these URLs in your browser to access them.
You can also download the recording from the recording URL.
Extract Report
Use this option if you are looking for reports for the last 180 days.
- Log into your Voice Application using your credentials
- Once you have logged in, on the left-hand menu, find the "Call Logs" and expand the menu to find the option "Summarized" and click on it.
- A pop up to fill in details of the date range, the call type as well as the other details prompted for and click on "Request Report".
- A detailed report of the requested date range and specified details will be emailed to registered email ID. If you want to add additional email to receive the report, you may do so by specifing the email IDs in the field named "Email"
The recording URL for the calls can be found in the reports and you can simply paste these URLs in your browser to access them.
You can also download the recording from the recording URL.