Freshdesk CTI Plugin

Freshdesk
Purpose With Freshdesk- Voice integration, you can put a number to your helpdesk and see all your conversations with customers get converted t...
Thu, 29 Aug, 2019 at 5:26 PM
Freshdesk Click-to-Call
What is Freshdesk? Freshdesk is a cloud-based customer support platform that turns your support emails into tickets for easy tracking. Kaleyra Plugin on...
Thu, 19 Sep, 2019 at 1:13 PM
Installing Kaleyra CTI on Freshdesk
To begin, log in to your Freshdesk account (https://freshdesk.com/login). 1. Once you log in, click on 'admin' from the menu bar 2. C...
Thu, 19 Sep, 2019 at 1:37 PM
Features of Kaleyra CTI Plugin on Freshdesk
1. Dial Pad for Click-to-Call Users will be able to initiate click-to-call. You can enter the numbers on your keyboard or click on the numbers on the di...
Thu, 19 Sep, 2019 at 1:48 PM
Features of the Ticket SideBar App
With the Ticket SideBar App you can do the following: 1. Click-to-Call 2. Follow-up Logs 3. Send SMS The above-mentioned features can be used when...
Thu, 19 Sep, 2019 at 1:51 PM
Click-to-Call features
How to add call notes post the call? Outgoing calls 1. Private note Once the call is completed, a '+' will appear next to the Click-t...
Thu, 19 Sep, 2019 at 2:00 PM