What is Freshdesk?
Freshdesk is a cloud-based customer support platform that turns your support emails into tickets for easy tracking. Kaleyra Plugin on Freshdesk allows you to accept incoming calls and directly make calls from the Freshdesk application.
How can we leverage Kaleyra services on Freshdesk?
When we integrate Kaleyra and Freshdesk, you can perform the following actions:
1. Get caller details for incoming calls directly in Freshdesk
2. Dial numbers directly from Freshdesk
3. Call customers directly from the ticket
4. Message contacts directly from the ticket
5. Follow-up with customers by scheduling calls at their convenience