With Click2Call plugin, you can implement a click2call button in your website.
This helps you get in touch with your leads when they are looking for you. Once they submit their number, we initiate a call bridge connecting your agents with your potential customers.
These calls are free of cost for your customer
3.1 Initial Set-Up
Reach Kaleyra support to get Voice account.
3.2 Plugin Configuration
Follow the below steps to configure.
Login to your Voice account.
Click on User Plugins in the main menu and then select Click2call Widget.
Figure 1: User Plugins
Click on Config and select Add new configuration.
Figure 2: Add new configuration
Activate the plugin by checking the status option
Provide a unique Title to the configuration.
Enter your agent mobile number in phone
Figure 3: configuration
By default agent is called first and then the call is bridged with the customer. Checking the option Call the customer first? will reverse the process
Click on Save
Your configuration then lists under the click2call widget section of user plugins.
Figure 4: Edit/delete configuration
You can edit or delete your configuration from here.
Click on corresponding to the required click2call configuration to get reports on the calls made. Where phone in reports display the customer number
Figure 5: Reports
Click on to get the HTML code for click2call button that you need to implement in your website
Figure 6: c2c button code
Process of implementation
Select User plugins in the main menu and click on click2call widget.
Click on Config. List of your click2call configuration is available.
Here click on GET WIDGET CODE.
Figure 7: get widget code
HTML code for 2 different styles of button is available. Copy the desired one and implement it in your website.
Figure 8: c2c button
Once your website is up and running customers will follow the below steps to connect to your agents
Customers click on click2call button in your website.
Figure 9: website c2c button
Customers enter their mobile number to which they would prefer to receive a call and click on call me.
Figure 10: customer mobile number
We then bridge a call between your agent and potential customers.