The 16 widgets and their functionalities are explained in detail in the table below:
IVR Widget | Usability |
Miss Call | Enable missed call services and hang up automatically on the specified number of rings |
Play | Play an audio or a specific tone; typically build responses for keypress on inputting a key |
Timing | The Timing widget lets you set the time during which you can receive calls or carry out other call-related operations |
Menu | The Play widget will play a pre-recorded message of your choice at that particular stage of the call. |
Dial | Dial or route the call to a specific number |
Date time | Set your flow based on a specific date and time range, set vacation hours and more |
SMS | Send a message to the caller during busy hours as an alternative |
Script | Keypress can be captured with API's integrated for further responses. |
Conference | Set up a call, mute/ ignore a participant, secure the call with a PIN |
Send a mail to the configured email id or agent email id on confirmation | |
Record | Record caller message as voice |
Hang up | Use this widget to hang up the call and complete the flow |
Monitor | Monitor the call quality of agents, call barge |
Transfer | Transfers the whole IVR flow to another IVR without the need of recreating it |
Hold | This widget is used to play dedicated background music when the call is put on hold. |
Choice | This widget defines the ‘if-else’ condition where you can add conditional clauses to the call. |