The 16 widgets and their functionalities are explained in detail in the table below:
Enable missed call services and hang up automatically on the specified number of rings
Play an audio or a specific tone; typically build responses for keypress on inputting a key
The Timing widget lets you set the time during which you can receive calls or carry out other call-related operations
The Play widget will play a pre-recorded message of your choice at that particular stage of the call.
Dial or route the call to a specific number
Set your flow based on a specific date and time range, set vacation hours and more
Send a message to the caller during busy hours as an alternative
Keypress can be captured with API's integrated for further responses.
Set up a call, mute/ ignore a participant, secure the call with a PIN
Send a mail to the configured email id or agent email id on confirmation
Record caller message as voice
Use this widget to hang up the call and complete the flow
Monitor the call quality of agents, call barge
Transfers the whole IVR flow to another IVR without the need of recreating it
This widget is used to play dedicated background music when the call is put on hold.
This widget defines the ‘if-else’ condition where you can add conditional clauses to the call.