Cash on delivery plugin allows you to get the telephonic confirmation from the customer option for COD.
Login to your Voice account.
Click on User Plugins from the main menu and then select Cash on delivery.
Figure 1: User Plugins
Click on Config and it will redirect to Cash on the delivery module.
Figure 2: Cash on delivery listing
Click on Add New to config COD details
Figure 3: Config Cod Details
Activate the plugin by checking the status option
Provide a Title to the configuration.
Provide a unique Name to the configuration.
Select Sender ID for sending SMS via this sender id if this sender id not selected
Then by default Sender ID, all SMS will be sent.
Provide the Confirmation SMS to be sent SMS when successfully placed an order.
Provide the Re-process SMS to be sent SMS when reprocessing of a no response order.
Provide the Acceptance SMS to be sent SMS when the customer accepts the order.
Provide the Rejection SMS to be sent SMS when the customer rejects the order
Figure 3.1: Config Cod Details
Provide the Call back API to send the response when the customer is given a response.
Provide OBD Wait time how much time we need to wait for generating the OBD call once the Order we received.
OBD Time limit: Provide the time range of day for generating OBD call’s
Retry Count Provide retires if the call fails max 3 default 1
Retry Duration The gap between the each OBD Call
Click on Save
Your configuration then lists under the Cash on the delivery module.
Figure 4: Edit/delete configuration
You can edit or delete your configuration from here.
Once you Save the COD plugin configuration explained above an IVR is created in your account
Figure 5: COD IVR
New COD request: You want to make a COD request click on Develops icon for getting the API URL.
Figure 6: COD API
Once you click on Develops icon it will open a popup Contain COD API URLs for new COD request/ retry COD request.
Figure 7: COD API URLS